General Information (download as a PDF file)

If you want to be the customer or the active user of our webshop, please read carefully the General Terms and Conditions and please resort to our services only if you agree with all of its points, and take it as a mandatory requirement. This document is not going to be registered, it will be concluded only in electronic form, it cannot be retrieved later, it does not refer to the Code of Conduct.

In case you have questions regarding the operation, ordering and delivery process of the webshop we are at your service on our given contact details!

With your purchase in the webshop: www.mariannaherrhofer.com you accept the terms of the purchase which was included by the actual rules of procedure so that they become the part of the contract. The order is considered as a written contract. The language of the contract is Hungarian. The orders can be accepted online 0-24 hours.

Registration is needed in order to be able to purchase in the Marianna Herrhofer webshop. (Important: Be sure to enter accurate data, because your order is delivered and billed according to the given registration information.) If you are already registered, you can log in with your username and password and you can immediately send your order. Registration has to be done once, you don’t need to repeat it during the following purchases.

Operator’s data:

Company: Marianna Herrhofer Kft.
Headquarters: 1067 Budapest, Szondi utca 9 / A, ground floor.
Contact person: Éva Herrhofer
Bank account number: Unicredit Bank 109180010000010140500001
E-mail: info@mariannaherrhofer.com
Telephone: +3630/6315501
Data processing registration number: NAIH-72721/2014.

The process of the orders

Orders are processed on working days between 9:00 - 16:00. It is possible to order outside the indicated hours of order procession, if it happens after the worktime the order will be processed on the very next day.

Our Customer Service confirms your order via email in any case. The general period of completion is within 10 workdays from the date of the confirmation. (The confirmation can be stored over 6 months from the day of the confirmation.)

The images display at the datasheet of the products may differ from reality, in some cases they are displayed as illustrations. We reserve the right to refuse the already confirmed orders, in part or totally. Partial fulfilment can only be done after consultation with the customer!

How to order

Purchase in five simple steps:

After clicking the product you can read more about the product.

By clicking on the "Add to Cart" button next to the product you want to buy, the product is placed in a virtual shopping cart. After that it is possible to choose more products. We can check the content of the cart any time by clicking on the „cart” button on the left side. The product can be removed from the cart by clicking on the red X, in case we refuse to buy it.

  1. Summary: Here you can see the products, which are in the cart, exhaustively listed. Make sure that the number, the size, and the colour matches the good you want to buy. If you have a voucher, you can add its code. In order to add other products click on the "continue shopping" button, to continue the order click on the "next" button.
  2. Login: If you did not register on our website you can easily do so by entering an e-mail address. If you are already registered, please log in to your account with your e-mail address and password, what you have entered before.
  3. Title: We check the delivery and billing address. It is possible to create a new address or modify the old one. In order to continue the purchase please click on the "next" button.
  4. Delivery: Here you can select the mode of transport. After selecting, and before proceeding you have to accept the current service conditions. The webshop reserves its right to change the conditions, it is not necessary to inform the registered customers, so read it through before every order you make!
  5. Payment: Set up the mode of the payment

Our system sends an automatic notification about the data of the order via email. In our webshop you can follow your already confirmed orders below the "Your Account" tab in the "Order History" section.

The parties agree in accordance with the Act 2001 CVIII, which is about the electronic commerce services and the services related to the information society, that the contract made due to an order within the frame of the mariannaherrhofer.com webshop is considered as a written contract, the language of the contract is Hungarian and it is governed by the law of Hungary.

Returned goods terms and conditions:

1. The repurchase can be done intwo ways. In our shop (1067 Budapest, Szondi utca 9) pre-arranged time, or by post as follows:

2. Carefully pack up the product. Please put this filled-in form of returned goods and the original invoice issued by us into the package and send it as a post parcel to the following address:
Marianna Herrhofer Kft.
1158 Budapest Rákospalotai Határút 14.

The conditions of the repurchase of the product

- We guarantee to take back the ordered goods within 8 workdays, calculated from the date you receive the goods. Items should be returned properly wrapped and packed in their original packaging.

- As soon as we have received the returned items, but at least within 30 days, we will refund your payment via postal payment or bank transfer to your account.

- Please return the goods, which did not match your requirements in their original condition, original packaging to the address of Marianna Herrhofer: 1158 Budapest Rákospalotai Határút 14, at your own expense. Please include the green form: „Covering letter for domestic parcel delivery” together with the completed returned goods form, which is next to the invoice.

- We cannot take over cash on delivery and package-port packages. We may oblige our customers to refund the damage due to improper use.

- We send the newly purchased goods with cash on delivery, which contains the expense of the goods and the administration fee.

- The clothes must initiated after purchase. Guarantee can be provided by us only if the clothes were washed properly! Wash it in a washing machine and choose the low-duty washing.

- The right of withdrawal refers to all products offered by Marianna Herrhofer Kft., without justification.

- In case of cancellation our customer needs to pay only the cost of returning the product.

- If you have any further questions, please call the phone number: + 3630/6315501, or write an e-mail to the following address:

info@mariannaherrhofer.com. Our staff are at your service!

Delivery information

The delivery is done by the Royal Sprint courier service. The delivery fee is 1950 Ft per order (including VAT).

Currently we undertake the delivery only within Hungary.

Cancellation

The customer has the right to cancel the contract according to the 17/1999 (II.5) government regulation, based on the law of distance contracts. The consumer can withdraw from the contract without giving any reason within the period of 8 working days after receiving the ordered product. The consumer is liable for the cost of the return of the product due to the right of withdrawal. The consumer is not liable for any other costs in addition. However, the shop may charge the customer for damaging the product due to improper use.

If the customer intends to exercise the right of withdrawal he shall, and he returns the ordered product, the shop operator has 30 days to reimburse the full purchase price to the customer. If you ordered an individual product, it is not possible to cancel the purchase.

How to cancel the contract

You have to report the contract cancellation in written form and send it to the following e-mail address: info@mariannaherrhofer.com, you have to refer to the product and to the order ID. The right of withdrawal is endorsable within 8 workdays after receiving the ordered product.

The ordered products has to be returned to the sending name and address in its intact condition, in the original packaging with the attached returned goods form and the invoice. The consumer is liable for the cost of the return of the product due to the right of withdrawal.

Data Protection

According to the the Privacy Act (1992 évi LXIII. tv.) and to the Direct Marketing Act (1995.évi CXIX. tv.) we would like to inform you, that with your order, as our customer you agree that your personal data (name, address, phone number, fax, email) can be used by the Marianna Herrhofer Kft. The firm as a controller store, manages and uses this data for its product sending activity or the sending of tender lists and purchase tenders in accordance with the requirements of the data protection legislation. The data transmission is voluntary. The cancellation or the modification of the data can be requested at any time by a written request. You can unsubscribe from the newsletter without deleting the registration. You can unsubscribe from the newsletter by sending an email to the e-mail address: info@mariannaherrhofer.com or by clicking on the "unsubscribe" link at the bottom of the newsletter.